FAQs - Frequently Asked Questions 

Alamex designs, manufactures, and installs residential, commercial, panoramic, and freight elevators, as well as automatic parking systems, escalators, and moving walkways. Each project is customized for efficiency, safety, and architectural integration.

We recommend preventive maintenance every 3 to 6 months, depending on the elevator’s age and usage. Regular inspections prevent breakdowns, lower repair costs, and extend the system’s lifespan.

Modernization is recommended when an elevator shows frequent failures, high energy consumption, or no longer meets current safety standards. Upgrading improves speed, efficiency, and design without the need for full replacement.

Original spare parts ensure compatibility, reliability, and safety. They reduce recurring malfunctions and maintain certification compliance, guaranteeing optimal performance and long-term durability.

The most common parts include traction cables, brakes, door sensors, pulleys, control boards, floor indicators, and lighting systems. Alamex keeps certified spare parts in stock to guarantee fast and secure replacements.

Our maintenance contracts include scheduled preventive visits, cleaning, lubrication, technical adjustments, safety tests, and replacement of original spare parts. We also offer 24/7 emergency support and digital inspection reports.

Yes. Alamex can supply and install certified compatible components for multiple brands, ensuring safety and performance. We also provide complete modernization solutions for outdated systems.

Standard installation takes around 4 to 8 weeks, depending on the building’s height and project complexity. Custom or large-scale installations may take up to 12 weeks, under constant technical supervision.

Yes. Alamex is an elevator company based in Mexico City; however, we have national coverage and technical support centers in major cities across the country and in Latin America. This allows us to provide maintenance, installation, and supply of original spare parts with fast response times and guaranteed support.

Stop using the elevator immediately and contact Alamex Technical Support. Our engineers will diagnose the issue, replace faulty parts, and ensure safe and reliable operation.